Double Negative: Meeting Ignorance with Impatience

Blog, Communication, Communication Protocols, Emotional Intelligence, Mindfulness

I’m not the first to say that there is a lot of tension in conversations these days. Whether on social media, at the Thanksgiving dinner table, in office discussions, in political discourse and beyond. I’ve been listening to this dis-course: Listening to the dis-comfort, the dis-ease and to the general dis-content as well-intentioned people enter…

How the Medium Changes Your Message

Blog, Communication, Communication Protocols, Conversation Management, Emotional Intelligence, Leadership, Persuasion

In an age of digital distraction and information overload, two questions should be front of mind if our goal is to get our message across. 1. Where does communication break down? 2. How can we communicate more effectively? Researchers Ray and Myers from Stanford wrote that “in practice, communication is the most complex of all…