Here’s part 3 of the Creating Connection Series with “Yes, And” vs. “No, But” approach — Assertive Adulting. So powerful when we put this tool into practice! #communication #author #book #creatingconnection I was coaching an experienced manager at a reputable company undergoing some serious changes. She was sharing her communication frustrations while I was gently…
Continuing the Yes, And vs. No, But mind-set/heart-set dialogue to create connected conversations. . . . #communication #author #book #creatingconnection How I respond to you is a reflection of how I feel about myself. The tone I set and the norms I create with others are an extension of my internal dialogue, my self-talk, and…
Right now, this minute ask yourself: What do I stand for? What matters most to me that would give me the moral courage to speak up? Sometimes, it’s easier to answer with the opposite in mind. Fill out the blanks below: Without ________________ life would suck. Without ________________ life would suck. Without ________________ life would…
What do you do — what’s the right thing to do — when you’ve messed up so badly and fallen from grace? In the wake of continuing news about people in positions of trust and authority taking advantage of their position of power to harass and humiliate, I want to share a simple and sincere…
I’m not the first to say that there is a lot of tension in conversations these days. Whether on social media, at the Thanksgiving dinner table, in office discussions, in political discourse and beyond. I’ve been listening to this dis-course: Listening to the dis-comfort, the dis-ease and to the general dis-content as well-intentioned people enter…
Ace The Interview Honored to be featured in GLA ALA’s Fall 2016 Leadership Exchange Magazine.
Changing dynamics at work add to already challenging situations. It’s not uncommon that individuals get promoted, and overnight go from being their co-workers’ peer to supervising them. When roles and goals change, the management and leadership style must follow; but tensions and triggers show up that accompany the change and often lead to confusion and…
We can’t be happy and upbeat all the time, though we know our thoughts and emotions affect our relationships, work, health and life. Trying to focus on the silver lining in cloudy situations is not always easy, and research in affective science and positive psychology reveals that this inauthentic approach also fails to serve us. Luckily,…
Many well-intentioned professionals have been striving to create more collegial relationships at work, with a focus on positive interactions they hope will boost morale, loyalty and also the bottom line. Unfortunately, opening up is often connoted with over-sharing while friendliness is sometimes mistaken for divulging personal information inappropriately. Where do we draw the line to meaningfully…
The market has changed to what is now, more than ever, a buyer’s market – with clients in the driver’s seat. This reality calls for organizations to develop and adopt innovative strategies in order to deliver high quality and responsive services, and thrive. At this program, attendees will learn how to meet challenges head-on by…